Cancellation policy

This English translation is provided for convenience. The German version is the legally binding one: Widerrufsbelehrung

The following cancellation policy applies to consumers in the case of contracts concluded off business premises and distance contracts.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded.

To exercise your right of cancellation, you must inform us,

w&w mobile WC-Anlagen GmbH
Kieler Straße 22, 14532 Stahnsdorf
Fax: (030) 7 56 54 10 199
E-mail: info@winter-wc.de

of your decision to cancel this contract by means of a clear statement (for example a letter sent by post, a fax or an e-mail). You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We will collect the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested that the services begin during the cancellation period, you shall pay us an amount which is in proportion to the services already provided up to the time at which you inform us of the exercise of the right of cancellation in respect of this contract, in comparison with the full coverage of the services provided for in the contract.

Model cancellation form

If you wish to cancel the contract, please complete this form and return it to us.